---

PERSONAL INFORMATION

The personal information you provide to MTO Apparel will be used to process your order. Relevant information may be disclosed to third party service providers (eg. courier companies) for the provision of their service.

RETURN OF GOODS – WHOLESALE CUSTOMERS

The personal information you provide to MTO Apparel will be used to process your order. Relevant information may be disclosed to third party service providers (eg. courier companies) for the provision of their service.

• Returns or exchanges only apply to wholesale customers where we are holding inventory.
• A $25 or 10% (whichever is greater) per brand/label restocking fee is applicable - This is to cover the expenses involved with providing this service (freight from the warehouse and suppliers restocking/administration fees).
• Fees are higher for multiple items and items not returned in sale condition (i.e., staff repacking/folding).
• Returns Exchanges must be made within 7 days of receipt of stock, the cost of return and re-shipment will be at the customer’s expense.
• All returns and exchanges must be approved by MTO Apparel and are at the discretion of MTO Apparel unless required by law.
• All returns and exchanges must be accompanied by a Returns and Exchanges form, which will be emailed to you on request.
• Returns must be received in an unworn condition, in all original packaging with labels/swing tags still attached - EXACTLY how they were received.
• MTO Apparel reserves the right to reject returns if the goods are returned in a soiled, worn or an unsalable condition on receipt.
• In the case where a Credit is applied, the customer agrees to redeem the Credit within 12 months from the return date of the Returns Authorisation.

RETURN OF GOODS – MADE TO ORDER

• Goods supplied as ordered (correctly) will not be refunded unless the product is faulty, is not doing what it is supposed to do, is significantly different to those shown in pictures or in the product description.
• MTO Apparel will replace or refund any goods that arrive faulty or damaged, or the product is significantly different as shown or described or is not doing what it is supposed to do.
• Faulty goods must be returned within 7 days of receipt of stock. Notification of fault or damage for inspection before a refund or replacement of stock will be issued. We may need to have the item assessed by the manufacturer to determine whether you are entitled to a refund.
• Decorated goods (goods that have been branded - embroidered or screen printed with your Logo or Artwork) cannot be returned or exchanged unless faulty or required by law, if any faults are found, MTO Apparel must be notified within 30 days of receipt of stock.
• When placing an order, it is expected that the customer has checked the provided sizing charts and measured accordingly. As brands and sizes differ nationally with all leading Uniform brands, it is essential that a size is not assumed due to manufacturing differences in style, shape and fit.

SAMPLE POLICY

• If uncertain in any way about product suitability for bulk orders please order a sample first.
• Samples may be purchased only if available.
• Credits for samples, less delivery will be given at the discretion of MTO Apparel.
• A $25 or 10% (whichever is greater) per brand/label restocking fee is applicable - This is to cover the expenses involved with providing this service (freight from the warehouse and suppliers restocking/administration fees). Fees are higher for multiple items and items not returned in sale condition (i.e., staff repacking/folding.)
• Return of samples and subsequent freight charges is the customer’s responsibility.
• Approved samples must be returned within 5 days of receiving. Samples must be returned in new, unworn condition, in all original packaging with labels/swing tags still attached - EXACTLY how they were received.
• Samples can be purchased from some brands only. See the product images for our Sample Service logo. Contact us to enquire about an item/brand if you are unsure.
• Samples will not be refunded, only credits (credit on your account to be spent on future orders) for approved sample returns will be applied as stated above.
• Due to the volume of requests, administration time and shipping costs involved, unfortunately we cannot supply free samples.

EMBROIDERY FILES SUPPLIED BY CLIENTS

Should a customer bring their own digitised embroidery files to us, it is on the following conditions;

• MTO Apparel will take no responsibility for the end result as we did not create these files and have no influence on the way these sew out.
• MTO Apparel will not replace any garment under any circumstance.

PAYMENT TERMS

• All transactions are processed in $AUD.
• Customers will be required to pay a 50% deposit at the time of order unless an account has been established. Balance of payment is due before orders are dispatched.
• Orders not paid for will not be processed or dispatched.
• Payment terms of 30 days from date of invoice may be given for approved trading accounts.

PAYMENT

• We accept Visa, Mastercard, Amex and Debit Cards through the Stripe Payment System - Stripe is certified to PCI Service Provider Level 1, the most stringent level of certification.
• We accept Paypal.
• We accept Bank Transfer - Orders are not finalised until cleared payment is received.
• For orders not purchased through the online shop, we accept Visa, Mastercard, Amex and Debit Cards as well as direct Bank Transfer - details found on invoice.

GST

• Most goods and services attract a Goods and Services Tax (GST) of 10% if delivered in Australia.
• The currency selector (top right) defaults to AUD GST Inc, all prices shown are GST inclusive, unless specified otherwise (eg. embroidery and screen-printing pricelists). That can be changed to AUD ex.GST if you would prefer to view your prices excluding GST. The same option will be set as your default next time you view the site from the same device.

GARMENT QUALITY

• Garment material may differ from time to time in weight and colour depending on batch and exposure to natural elements. This is considered the norm according to International standards.
• Material will always exceed advertised weight but weight variance is common and acceptable.
• MTO Apparel cannot take any responsibility for garments that appear slightly different as this is acceptable to a degree.
• 100% polyester garments are prone to pulling of threads. Please check garments carefully before wearing as once worn, we will not accept 100% polyester garments back for reasons of pulled thread. The reason is that this may occur during normal wearing and we cannot be responsible for wearers care.

COLOURS

• Colours will differ from screen to screen.
• Where a PMS colour is not supplied, colours will be matched from the digital image supplied.
• We will match as close as possible, however colours can vary from PMS colours.
• MTO Apparel is not responsible for exact colour matching.

DELIVERY & SHIPPING

• Custom items that require manufacturing can take 4 weeks - 3 months depending on the item, any longer than normal timeframes will be advised at the time of order.
• MTO Apparel cannot be held responsible for delays in providing orders due to supplier’s stock availability.
• MTO Apparel will endeavour to make every effort to deliver all orders in completion as promptly as possible.
• MTO Apparel cannot be held responsible for goods lost or delayed by common carrier, international or Australian Customs departments, or natural disasters.
• If the shipping costs exceed our expected delivery and handling fees, we will notify you of any additional costs before proceeding with the order.

SHIPPING TIMES

• Once your order is despatched, delivery time will depend on your location.
• Generally within 3-10 business days Australia Wide and within 10-20 business days for International orders.
• Refer to our Shipping page for more info.

CANCELLATION OF ORDER

• Cancellation Fees apply as outlined below. These fees are to partially cover the time involved in administration, stock transfers and freight, graphic/artwork preparation etc. Fees vary depending on status of the job, but typically costs involved are artwork fees, set-up costs, restocking fee or full payment of job if items have already been decorated.
• If stock has been transferred between warehouses to fulfill your order for delivery, a $25 or 10% (whichever is greater) per brand/label restocking fee is applicable - This is to cover the expenses involved (freight from the warehouse and suppliers restocking/administration fees).
• If artwork has been prepared, the cancellation fee ranges from $50 for embroidered orders to between $60 and $360 for screen printed orders (depending how many colours are in your design).
• You will be responsible for any fees incurred on your order up to the point of cancellation.
• If an order has already been processed for decoration and or despatched, the order is not able to be cancelled.
• You will not be responsible for cancellation fees if we cannot fulfill your order.

MODIFYING ORDERS

• Once your order is placed, we are generally unable to change the colours or sizing of your order. This is due to the stock being made specially to your requirements.
• Additions are easily processed if advised prior to the order being dispatched and are paid for in full.

ARTWORK FEES AND CONDITIONS

• Embroidery proofs and screen-printing mock ups/proofs are generally issued via email (sometimes we will wait until the stock is received for various reasons, eg. when a large logo is required, size can be determined by the smallest sized garment).
• Once your embroidery is digitised and set up for your order basic edits to the design can be made (i.e change of colour, increase in size, omission of text), however any edits or changes to the design will incur an edit fee, or a setup fee for a new design entirely.
• Any artwork prepared by MTO Apparel (visual mock ups and artwork proofs) are NOT to be used externally unless permission is granted by MTO Apparel.
• Artwork approvals are required in writing, and it is the customers responsibility to check proofs carefully, any placement, spelling, grammar, or colour mistakes that the customer has approved is the customers responsibility. Artwork proofs will clearly advise sizing, placement, colour/s of your artwork including a proof/mock-up of your required decoration.
• Once items are sent to production and artwork is applied orders are not able to be cancelled as these are branded and the property of the customer.
• MTO Apparel accept artwork/logos from customers under the understanding that the customer has sought permission from the owner of the artwork/logo for reproduction.
• MTO Apparel will not be held responsible if a customer solicits reproduction without this permission. The responsibility is with the customer for any copyright infringements for logo use.
• Note: Embroidery, Screen Printing and Heat Press applications are a physical process and garments are framed manually by hand on machines/tables. Allowances in artwork placements between garments are generally up to 2cm, allowance is acceptable.

NATIONAL DISTRIBUTOR

• The material on this website is copyright and is either owned or licensed by the Supplier or the Suppliers Companies. MTO Apparel is licensed to use all marketing materials supplied to promote our supplier’s range of products.

DEFAULT ACCOUNTS

• Any company or person/s defaulting on an invoice payment will be followed up. All fees involved in recovering the debt will be billed to that company or individual. Accounts over 45 days past due shall be placed on Stop Supply. Accounts over 52 days past due shall receive a Final Notice, with 7 days to clear arrears. Accounts over 60 days past due shall be placed with our Debt Collection Agency. A charge of 20% of the Total Unpaid Debt will be added to original overdue amount to cover any associated costs incurred because of legal action. Costs over and above the 20% charge, customers will be liable for also.
• MTO Apparel has legal ownership of goods provided until paid for in full.